Privacy Policy

1. Introduction

Metaphrase Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle your personal data and sensitive documents in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. ICO Registration

As a professional translation agency handling sensitive legal and medical data, Metaphrase Ltd is fully registered with the Information Commissioner's Office (ICO). We adhere to the highest standards of data minimization and confidentiality.

3. Data We Collect

We collect essential information to provide our linguistic services:

• Contact details including your name, email address, and phone number.
• Source documents provided for certified translation, transcription, or interpretation.
• Financial information required for invoicing and payment processing.

4. Data Storage & Security

All digital files and sensitive documents are stored using secure, encrypted cloud storage with 256-bit SSL encryption. We implement strict internal access controls to ensure that only authorized personnel handle your data.

5. Third-Party Sharing

Where necessary, documents may be shared with vetted, third-party CIOL-certified linguists. All our partners are bound by legally enforceable Non-Disclosure Agreements (NDAs) to guarantee your data remains confidential.

6. Data Retention

In accordance with UK business requirements and tax regulations, we retain project files and financial records for a period of 6 years. After this period, data is securely and permanently erased.

7. Contact Us

For any privacy-related inquiries or to exercise your rights under GDPR, please contact our Data Protection Officer at:

Email: metaphraseltd@gmail.com
Phone: +44 7852 408467