Privacy Policy

Metaphrase Ltd is registered with the Information Commissioner's Office (ICO) and fully compliant with UK GDPR and the Data Protection Act 2018.

1. Introduction

Metaphrase Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle your personal data and sensitive documents in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. ICO Registration

Metaphrase Ltd is registered with the Information Commissioner's Office (ICO) and adheres to strict data protection and confidentiality standards as required by UK law.

3. Data We Collect

We collect only the minimum data necessary to provide our services:

• Contact details including your name, email address, and phone number
• Documents submitted for translation, transcription, or interpretation
• Billing and payment information (processed securely by third-party payment providers)
• Communication records (emails, WhatsApp messages) related to your project

4. Data Storage & Security

All data is stored securely using encrypted systems. Access is restricted to authorised personnel only. We implement technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.

5. Third-Party Sharing

Where necessary, work may be shared with trusted, NDA-bound linguists or specialist sub-contractors. We never sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law.

6. Data Retention

We retain personal data for up to 6 years in line with UK legal and tax requirements. Documents submitted for translation are deleted upon project completion unless you request otherwise in writing.

7. Your Rights

Under UK GDPR, you have the following rights:

• The right to access your personal data
• The right to correct inaccurate data
• The right to erasure ("right to be forgotten")
• The right to object to processing
• The right to data portability

8. Contact

To exercise your rights or to ask any questions about this policy, please contact us: